LUNA Terms of Service Effective Date · April 10, 2026 Website Background · #0B1220
Store Terms / Viewing, Shopping, Ordering

Terms for a more precise projector shopping experience.

These Terms of Service govern access to and use of the LUNA website, including browsing, purchasing, customer communication, promotional participation, and after-purchase support. By using this website or placing an order, you agree to the terms described below. Our goal is to keep the experience clear, modern, and dependable from product discovery to delivery.

Product Scope Home, portable, and smart projectors

These terms apply across living room, bedroom, home theater, mini, travel, outdoor, Bluetooth, wireless, and battery-powered projector collections.

Store Standard Premium clarity with practical rules

We write our terms to support real shopping decisions, straightforward service expectations, and a cleaner customer experience overall.

Use Framework Site use means acceptance

By visiting, shopping, subscribing, or contacting support through this site, you accept these terms and any related policies posted by LUNA.

Operational rules that remain consistent across the store.

Store Logic
The following principles support how LUNA handles support, order fulfillment, promotional offers, and after-purchase flexibility. These standards sit alongside the legal terms below and help define the practical rhythm of the store.
01
24/7 customer support We provide ongoing support for questions related to products, orders, delivery, and service communication.
02
Free shipping on all products Shipping charges are not added to standard orders placed through the store.
03
Delivery window of 3–5 business days Estimated delivery timing is presented as a practical service window and may vary slightly in rare cases.
04
15% automatic subscriber discount Email subscribers receive an automatic sitewide discount after successful subscription, with no discount code required.
05
Selected 20% promotional offers Certain products may receive automatic promotional discounts when marked as part of a live offer.
06
30-day free returns and exchanges Eligible orders may be returned or exchanged within 30 days under the return terms referenced on this page.
Brand Fit Modern home projection

LUNA is built for customers who value better atmosphere, sharper entertainment, and cleaner technology choices.

Legal Tone Clear and controlled

We aim to make legal content readable while keeping the store protected and the customer experience well-defined.

Section 01

Agreement and scope of use

By accessing or using the LUNA website, you agree to be bound by these Terms of Service and any policies, notices, or conditions referenced on the site. These terms apply whether you are browsing product pages, subscribing to marketing communication, submitting a support request, or placing an order.

LUNA reserves the right to update, revise, or replace any portion of these terms at any time by posting changes on this page. Continued use of the website after changes are posted constitutes acceptance of those updates. It is your responsibility to review this page periodically.

You may use this site only for lawful purposes and in a manner consistent with these terms. Any misuse of the website, including attempts to disrupt functionality, access restricted areas, or misrepresent personal or payment information, may result in cancellation of orders, suspension of access, or further action where appropriate.

Applies To Browsing, shopping, subscribing, and contacting support

These terms extend across all core touchpoints of the store, not only completed purchases.

Eligibility You must use the site in a lawful and authorized way

Use of the store in connection with fraud, abuse, or harmful interference is strictly prohibited.

Section 02

Products, compatibility, and site content

LUNA sells projector products designed for home entertainment, portable viewing, and connected smart use cases. Product categories may include living room projectors, bedroom projectors, home theater projectors, smart projectors, short throw projectors, mini projectors, outdoor projectors, travel projectors, wireless projectors, Bluetooth projectors, and battery-powered projectors.

We work to present product descriptions, images, specifications, and performance features as accurately as possible. However, display quality, room conditions, ambient light, device compatibility, and user setup can affect actual viewing results. Product visuals and descriptions are intended to be informative but may not represent every possible use condition or environment.

Compatibility statements related to wireless features, Bluetooth pairing, battery operation, operating systems, streaming platforms, or device connectivity should be understood as general product information and may vary depending on the external device, network environment, firmware state, or third-party platform limitations.

01
Availability may change Products may be updated, discontinued, or temporarily unavailable without prior notice.
02
Use instructions matter Customers are responsible for following the product manual, safe setup guidance, and care directions provided with the product.
03
Commercial resale is not assumed Unless explicitly approved, purchases are intended for personal or standard consumer use rather than unauthorized resale or redistribution.
Technology Note Smart features may rely on external services

Certain functions may depend on third-party networks, apps, devices, or platforms that are not controlled by LUNA.

Accuracy Standard We aim for clarity, not overstatement

We reserve the right to correct typographical, pricing, or specification errors whenever discovered.

Section 03

Orders, pricing, and payment terms

When you place an order through the LUNA website, you agree that all information you provide is accurate, current, and complete. This includes your name, shipping address, contact details, and payment information. Orders may be declined, delayed, or canceled if information appears incomplete, inaccurate, suspicious, or unauthorized.

Prices displayed on the site are shown in the currency presented at checkout and may change without prior notice. Although we make reasonable efforts to ensure pricing accuracy, LUNA reserves the right to correct pricing errors, update promotional information, limit quantities, or cancel affected orders when necessary.

Payment is due at the time of purchase. By submitting payment, you confirm that you are authorized to use the selected payment method. Orders are not final until accepted by LUNA. A confirmation email acknowledging receipt of your order does not guarantee shipment, stock availability, or final acceptance.

Order Review We may verify or decline orders when necessary

LUNA may limit quantities, refuse orders, or cancel transactions that appear fraudulent, abusive, or operationally invalid.

Promotional Pricing Automatic discounts apply only when eligible

Subscriber savings and promotional discounts cannot be assumed on products not currently included in the relevant offer.

Billing Accuracy You are responsible for correct payment details

Failed authorization, incorrect billing data, or unauthorized payment use may delay or cancel order processing.

Section 04

Shipping, returns, and promotions

LUNA provides free shipping on all products sold through the website. Standard delivery timing is generally 3–5 business days, though actual transit timing may be affected by carrier capacity, weather, address verification, remote-area routing, holidays, or circumstances beyond our reasonable control.

We offer 30-day free returns and exchanges on eligible orders in accordance with our return conditions. Returned items must typically be sent back within the applicable window and in a condition consistent with reasonable inspection standards. LUNA reserves the right to decline returns that show clear misuse, missing components, or return activity that falls outside the posted eligibility conditions.

Customers who successfully subscribe to the LUNA email list receive an automatic 15% sitewide discount without the need to enter a code, unless otherwise limited by a specific campaign condition. Selected promotional items may also receive automatic 20% discounts when identified as part of an active promotion. Promotional terms may change, expire, or be restricted at any time.

01
Delivery estimates are not absolute guarantees Estimated shipping windows are service targets and may vary due to operational or carrier conditions.
02
Returns must meet eligibility standards Approval may depend on timing, condition, completeness, and compliance with return handling requirements.
03
Promotions cannot always be combined Where multiple automatic offers are active, LUNA may limit stacking, duplication, or application conflicts.
Shipping Free across the store

No standard shipping fee is added to products purchased through the site.

Returns 30-day free return and exchange window

Eligible customers may request returns or exchanges within 30 days under the applicable store conditions.

Section 05

User conduct and platform integrity

You agree not to use the LUNA website for any unlawful, deceptive, harmful, or commercially exploitative activity that exceeds the intended purpose of the store. This includes submitting false information, attempting unauthorized access, scraping content in a disruptive way, interfering with the site’s security, transmitting malicious code, or using the site in connection with fraudulent transactions.

If you submit reviews, messages, feedback, or other content through the site or customer communication channels, you agree that such content will not violate the rights of others, contain illegal or abusive material, or misrepresent your relationship to the brand, product, or transaction. LUNA may remove, reject, or moderate user-submitted content at its discretion.

We reserve the right to suspend access, refuse service, block accounts, or cancel orders where site activity appears to compromise operational stability, customer safety, intellectual property rights, or lawful commerce practices.

Not Permitted Fraud, abuse, interference, or unauthorized extraction

Attempts to manipulate pricing, inventory, checkout flow, communications, or site stability are prohibited.

Content Standard User-submitted material must remain lawful and accurate

Reviews or communications must not contain false claims, harassment, infringement, or harmful technical content.